Refund policy

Return & Refund Policy

We hope you love your purchase from Willow’s Wildflowers! If there is a problem with your order, please contact us within 14 days of delivery.

Physical Products

Returns of unused physical products may be accepted within 14 days of delivery. Items must be returned in their original condition. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible and include photos of the item and packaging. We’ll work with you to make it right.

Digital Products

Due to the nature of digital downloads, digital products are non-returnable and non-refundable once delivered or downloaded, except where required by law. If you experience a problem accessing your files, please contact us for assistance.

Personalized or Signed Items

Personalized items, including books signed with a personalized message, are final sale unless they arrive damaged or defective.

Refunds

Approved refunds will be issued to the original payment method. Original shipping charges are non-refundable unless the return is due to an error on our part.

Questions?

Please contact Willow’s Wildflowers using the contact information provided on our website.